Faqs

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Have a question? Want to get more information on a product? Please contact us and we will assist you with any question(s) you may have.

We are located at:

We are the official authorized distributor of Osaki & Titan massage chairs in Canada, all dealers selling Osaki & Titan products must be authorized by us to become a dealer within Canada. If you find a dealer in Canada, please verify with us first to see if they are an authorized dealer. ***Non-authorized dealers will not have access to parts or servicing in Canada and all unauthorized products sold will be blacklisted from Osaki & Titan Worldwide.***

Yes, our location has a large showroom available to the public. Please visit us and try one of our relaxing and therapeutic massage chairs from some of the leading manufacturing brands including Osaki, Titan, Inada, AmaMedic, Apex, Ador, Human Touch and Otamic. Please contact us for showroom hours.

  • All orders are processed via our website; we accept the following credit cards: Visa & MasterCard.
  • titanchair.ca collects sales tax on purchases shipped within Canada.
  • Online payment methods: Visa and MasterCard.
  • In-store payment methods: Visa, MasterCard and Debit Card.
  • Credit cards are subject to address verification by your financial institution.
  • Items will only be shipped to billing address. Alternate shipping address will be allowed, if the alternate address is put in the notes section of the credit card issuer (Alternate address Not applicable to Quebec region).
  • If you have an error message after submitting your credit card information, please check to make sure that the following information is correct :
    • Your name on the card
    • Billing address with your card issuer
    • Card number
    • Card type
    • Card expiration date
    • CVV - 3 digit code found on the back of your card.
  • If you are still experiencing problems, please call your card issuing bank for details.
  • We remind you when you shop at titanchair.ca, your information is safe and secure. For more on how we protect this information, please see our Privacy Policy. More Info

Yes, we are a member of Trustwave and we have a partnership with TD Beanstream Merchant Services to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud.

This is our standard delivery method and applies to Capital cities within Canada. Additional shipping charges may apply for outside areas, NT, NU, YT and the East coast regions. Product will arrive unassembled in its original factory boxes. The trucking company will deliver the item(s) to your driveway or curbside, you will then be responsible for entering the item into your residence or business and assembly. There are many assembly videos available online and we will provide you with any telephone support if required. All items are designed to be an "easy" installation and come with clear instructions to assemble. However, if you are experiencing any difficulties with the assembly, please do not hesitate to contact us for support ( Contact Us ). All massage chairs will require a minimum of 2 people to maneuver.

Yes, for all massage chairs we offer a 30-day money back guarantee (some conditions apply). Refunds will not be accepted after the 30 days return period. Please view the link for details and conditions:

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Please call 1-877-587-4998 or email sales@titanchair.ca within 30 days of the purchase date, please detail the reason(s) for your return and receive a "Return Shipping Label". Returns will not be accepted without first contacting us and receiving a "Return Shipping Label". Please view the below link for Return & Exchange details:

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We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. We created this policy to demonstrate our firm commitment to your privacy. Please view the below link for Privacy Policy:

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